Family Hardware, doing business as “FreudSharpening.com” gladly accepts returned merchandise. Returns are accepted in their original packaging within 30 days of purchase. If the merchandise is non damaged or defective, the buyer will be responsible for shipping the merchandise back to Family Hardware for a full credit. Credit will be issued using the same method the buyer used on the original purchase. If there merchandise is returned outside of our return window or not in its original packaging, the buyer may be charged a 30% restocking fee.
Buyer has 48 hours to report any damage that may occurred during the shipment of the product. If the product is deemed defective past this window due to manufacturer issues, buyer will submit in writing to Family Hardware the request for credit or a replacement. Family Hardware will work with the buyer to remedy the situation, on behalf of the buyer. Family Hardware pays for all return shipping on damaged and defective merchandise.
How do I Start my Return?
All returns can be initiated by emailing [email protected]. Please include your name, order number and contact info so that we may contact you in a timely fashion.
All orders on our website are sent directly to Freud for fulfillment as soon as your order is placed. Most orders ship within 24 to 48 hours. As soon as your order ships, we supply you with the tracking number for your order.
Cancelling an Order
If you wish to cancel your order please contact us immediately as [email protected]. Please provide us with your order number and we will do everything we can to cancel the order prior to shipment.